Business Hours: 9.00 - 17.30 (Monday-Friday) in all our branch offices
Seoul  04:09:03 | Guangzhou  03:09:03 | Tokyo  04:09:03 | Los Angeles  12:09:03

FAQ

A. We offer the following shipping methods for international shipping:

Personal purchase:

1 KoreaEasyShipping ® 2-8 days Maximum weight per parcel - 30 KG
2 EMS Standard 3-9 days Maximum weight per parcel - 30 KG*
3 EMS Premium 2-8 days Maximum weight per parcel - 30 KG
4 Korea K-Parcel Air 14-30 days Maximum weight per shipment - 100 KG
5 Korea K-Parcel Ship 25-50 days Maximum weight per shipment – 1,000 KG
6 DHL 2-10 days Maximum weight per parcel - 20 KG
7 UPS 2-10 days Maximum weight per parcel - 20 KG
  Commercial B2B purchase:    
8 Korea Air CARGO 14-30 days Minimum weight per shipment - 31 KG
9 Korea Sea CARGO 25-50 days Maximum weight per shipment – 1,000 KG

A. After you receive Shipping Payment Request from us, you can use your coupon at checkout when you pay the Shipping cost.

A. For some specific product categories such as products containing lithium batteries, special electronic equipment or extra-large items, we have to follow regulations of the postal services. Therefore, we will decide shipping method in accordance with the postal service regulations. In such cases, we will notify you beforehand.

A. International shipping cost are determined by the weight and size of the package. Therefore, we are unable to provide the exact international shipping cost until the package reaches our warehouse and the weight and size are verified.

For a rough estimate, we have a Shipping Estimation Tool available at the bottom of each page. This tool can give you a general idea of the cost of our services, including purchasing and international shipping. However, please note that this tool provides only an estimated fee and should be used as a reference.

A. Personal purchase:

1 KoreaEasyShipping ® 2-8 days Maximum weight per parcel - 30 KG
2 EMS Standard 3-9 days Maximum weight per parcel - 30 KG*
3 EMS Premium 2-8 days Maximum weight per parcel - 30 KG
4 Korea K-Parcel Air 14-30 days Maximum weight per shipment - 100 KG
5 Korea K-Parcel Ship 25-50 days Maximum weight per shipment – 1,000 KG
6 DHL 2-10 days Maximum weight per parcel - 20 KG
7 UPS 2-10 days Maximum weight per parcel - 20 KG
  Commercial B2B purchase:    
8 Korea Air CARGO 14-30 days Minimum weight per shipment - 31 KG
9 Korea Sea CARGO 25-50 days Maximum weight per shipment – 1,000 KG
  1. Nigeria
  2. Russian Federation
  3. Mexico
  4. Bangladesh
  5. Brazil
  6. Sri Lanka
  7. United Arab Emirates
  8. Ethiopia
  9. Oman
  10. Jordan
  11. Iran (Islamic Rep.)
  12. Egypt
  13. Kazakhstan

A. To track your shipment, we simply provide the tracking number from the shipping company so that you can track status. Basically, it can be confirmed from the afternoon of the next day after delivery. If you cannot confirm it, please contact our support staff as we need to confirm the details. We will contact the shipping company to confirm.

A. List of prohibited items which cannot be sent internationally:

Living Animals (Washington Convention) Obscene Articles Credit Cards
Fireworks Portable Oxygen Paint Thinner
Firecrackers Concentrators Paints
Ammunition Helium Gas Lacquer
Aerosol Spray Cans Chlorofluorocarbons Perfume
Butane Lighter Fuel Gas Heaters Matches
Diving Tanks Aqualung Lighters
Camping Gas Stoves Emergency Equipment Charcoal
Butane Gas Canisters Gas Gun Ink
Fire Extinguishers Oil Lighters Ink Cartridges for Office
Dust Remover Spray Lighter Fuel Printers
Illuminating Flare Oil Paints Electric Fuse
Hair dye Nail Polish Blasting Fuse
Disposable Body Warmer Alcohol Blasting cap
Personal Oxygen Generator Diamonds (Incl. Rough and Fabricated) Money
Bleach Pharmaceuticals Containing Tickets (Concert Tickets, etc.)
Peroxides / Oxidizing Agents Blood Flight Tickets
Transpired Insecticide Livestock Feed Sword Replica
Agricultural Chemicals Counterfeit / Altered / Fake Currency Precious metals (gold, silver, gold and silver products etc.)
Chloroform Postage Stamps / Revenue Stamps Jewelry (diamonds, jewelry products etc.)
Uranium Documents Coins
Plutonium National Treasures Paper money
Cesium Important Cultural Property Soil
Thorium Important Works of Art Private letters
Radioactive Waste Pirated CDs / DVDs / Software Microorganism
Lead–acid Batteries Items with an Undetermined Gun Parts (Metal)
Mercury Origin Living Beings
Corrosive Liquid Cleaner Lottery Tickets Dry Ice
Disinfectant Air guns Asbestos
Solid disinfectant Rodenticide Internal-combustion engines
Mercury compounds Magnetized Materials Narcotic
  Engines Psychoactive Drugs

Please note, we reserve the right to cancel orders which are on the list of prohibited items or out of stock or non-deliverable to your destination address.

A. Normally, a certain amount of products can be imported without incurring customs import charges (including customs duties, value-added tax, or any other fees stipulated by the importing country's laws). It is the customer's sole responsibility to bear these extra costs in case they occur. Since these fees and limitations vary from country to country, we cannot provide an advance estimation. We kindly advise to confirm customs regulations of the destination country before ordering.

A. In the event of an unexpected delay of your parcel's delivery, we can initiate an inquiry request with your selected shipping method.

  • EMS/Airmail - 30 days after shipping
  • Surface mail - 120 days after shipping

Please contact [email protected] 

A. Our service fee is set at initial 3 USD per order (or equal amount in any other local currency using daily FX mid-rate). This fee will decrease according to your membership. Membership discount is set according to the total products purchased amount purchased via our platform.

For more details, please check "Membership Ranking".

A. Our service fee is set at initial 3 USD per order (or equal amount in any other local currency using daily FX mid-rate). This fee will decrease according to your membership. Membership discount is set according to the total products purchased amount purchased via our platform.

For more details, please check "Membership Ranking".

A. Our service fee is set at initial 3 USD per order (or equal amount in any other local currency using daily FX mid-rate). This fee will decrease according to your membership. Membership discount is set according to the total products purchased amount purchased via our platform.

For more details, please check "Membership Ranking".

A. Our service fee is set at initial 3 USD per order (or equal amount in any other local currency using daily FX mid-rate). This fee will decrease according to your membership. Membership discount is set according to the total products purchased amount purchased via our platform.

For more details, please check "Membership Ranking".

A. Our service fee is set at initial 3 USD per order (or equal amount in any other local currency using daily FX mid-rate). This fee will decrease according to your membership. Membership discount is set according to the total products purchased amount purchased via our platform.

For more details, please check "Membership Ranking".

A. Our service fee is set at initial 3 USD per order (or equal amount in any other local currency using daily FX mid-rate). This fee will decrease according to your membership. Membership discount is set according to the total products purchased amount purchased via our platform.

For more details, please check "Membership Ranking".

A. Once you placed an order and paid, you cannot cancel your order unfortunately.

However, in some cases, we may be able to help you to cancel some orders if the product has not yet been shipped by the original store. Please note, we reserve the right to cancel orders which are on the list of prohibited items or out of stock or non-deliverable to your destination address. We strive to give our best service to our customers and handle orders in the appropriate and fast way.

A. Payments made directly through cards, Alipay or WeChat are automatically credited within two minutes. However, in some cases, the payment system may delay it for up to 24 hours.

International bank transfers may take between 3 to 4 days to process. If you plan on making an international bank transfer, kindly inform us in advance, so we can quickly identify your payment.

A. We accept more than 80 currencies at the moment and constantly adding more currencies to our payment methods. When you make payments, your Credit Card, Bank or E-Wallet will process your payments in JPY by converting your local currency based on their internal exchange rates. We are not aware of these internal exchange rates. If you have questions regarding exchange rates, we kindly advise you to consult with your bank or e-wallet provider.

A. Before making a purchase on our platform, you can deposit funds and use this fund to pay for your orders. We will charge 3.5% of the total transaction amount. For example, if you want to deposit 10,000 KRW. It is not enough to take 3.5% of 10,000 KRW and add it. If you do so you will get 10,350 KRW. Because the deposit fee is 3.5% of 10,350 KRW (362 KRW), only 9988 KRW will be deposited into your account.

A. In most of the cases, your currency is decided by your Bank. In case of credit card, the payment currency is decided by your credit card's issuing bank. In case of PayPal, the payment currency is decided by the PayPal account. Please check your credit card, e-wallet or PayPal accounts to find more information about your currency.

A. For item cost and service fee, you will be charged after you click the “Place Order” button.

For International Shipping cost, 2 business days after you placed order, you will receive Shipping Payment Request from our team. Please pay the international shipping cost within 10 days. If not paid, starting from the 31st day, we will charge 1 USD per day for warehouse storage.

A. In such rare occasions, we will contact you and suggest similar product which we would find as a replacement for you. Alternatively, you can find another item by yourself and send us the link. In this case, we will purchase your replacement item together with other items in your order. If there is any cost difference between out-of-stock item and your replacement item, we will adjust international shipping cost accordingly.

A. Once you placed an order and paid, you cannot cancel your order unfortunately.

However, in some cases, we may be able to help you to cancel some orders if the product has not yet been shipped by the original store. Please note, we reserve the right to cancel orders which are on the list of prohibited items or out of stock or non-deliverable to your destination address. We strive to give our best service to our customers and handle orders in the appropriate and fast way

A. Normally it takes 2 business days for your order to arrive at our warehouse after you place the order.

A. Total cost will include the following:

Additional cost may incur for the following (only if applicable):

Definitions:

  1. Product price – original price of product.
  2. Service Fee – service fee is set at initial 3 USD per order (or equal amount in any other local currency using daily FX mid-rate). [If you order three T-shirts from one store, it is considered as one order If you order three T-shirts from two different stores, it is considered as two orders If you order three T-shirts from three different stores, it is considered as three orders] Discounts applicable according your Membership Rank.
  3. International Shipping Fee – shipping cost by forwarder from Seoul, South Korea (SK) to your address.
  4. Payment Processing Fee – Payment Processing fee (excluding currency conversion which depends on your Bank’s currency conversion rates on the date of transaction).
  5. Optional services – photos, extra bubble wrapping, postcard on behalf of you or your company.
  6. Domestic Shipping Fee – shipping cost from a seller to our warehouse in Seoul.

A. Use Purchase Request For Other Websites.

  1. On Top of the Home page, click on Purchase Request For Other Websites >>> Fill-in the form (copy/paste the link, add quantity etc.) >>> Submit the form.
  2. Our person in charge will check the product price, inventory, calculate shipping fee to your address and submit an estimate to you.
  3. Please pay the product & shipping cost within 10 days. Starting from the 31st day in the warehouse, we will charge 1 USD per day for storage.
  4. After you completed product & shipping cost payment, we ship order to your address.
  5. Receive your parcel

A.

  1. Find a product using Search box (Input Keywords or Paste product URL) >>> Add to Cart >>> Place order >>> Pay order amount + Service fee
  2. We purchase your orders within 1 business day (Seoul time).
  3. After your orders arrived at our warehouse, we calculate shipping cost and send payment request to your registered email.
  4. Please pay the shipping cost within 10 days. Starting from the 31st day in the warehouse, we will charge 1 USD per day for storage
  5. After you completed shipping cost payment, we ship order to your address.
  6. Receive your parcel

 

A. There are few occasions when we have to cancel your order unfortunately:

  1. The item you want to purchase is on the list of prohibited items
  2. The item you want to purchase is out-of-stock and there is no replacement of this item
  3. The item you want to purchase cannot be shipped to your address

A. Some items cannot be purchased and shipped internationally.

A. You can pay for any optional service at checkout before placing an order

  1. Product photos (per product) - 5 photos - 3000 KRW (approx.2.4 USD, 300 JPY, 16 CHY)
  2. Extra protective wrapping - 3000 KRW (approx. 2.4 USD, 300 JPY, 16 CHY)
  3. On behalf of you or your company (for Dropshipping or Gift) - 5000 KRW (approx.3.6 USD, 500 JPY, 25 CHY)

A. You can choose any optional service at checkout before placing an order

A. We provide optional services for your convenience. You can select any of these additional services at the stage of ordering the products, just choose service and proceed to the placing order.

  1. Product photos (per product) - 5 photos - 3000 KRW (approx.2.4 USD, 300 JPY, 16 CHY)
  2. Extra protective wrapping - 3000 KRW (approx. 2.4 USD, 300 JPY, 16 CHY)
  3. On behalf of you or your company (for Dropshipping or Gift) - 5000 KRW (approx.3.6 USD, 500 JPY, 25 CHY)

A. We are very sorry to see you leaving us but we respect your choice.

You can delete your account by sending us inquiry to delete your account.

Before withdrawal, please check the following three points:

  1. Check if you have any deposit funds left
  2. Check if you have any ongoing or pending order
  3. Check if you have any pending payment request

Once you delete your account, all your accumulated points, membership ranking, coupons etc. will be deleted.

A. In some rare occasions, you may see the page showing [403 Forbidden] error. This happens because something went wrong in our back-end system. Please help us to improve. Please use Help and Support page and send us URL (simply copy/paste) + screenshot please. We will fix this issue within 24 hours. Thanks in advance!

Help and Support

In case you need help with your order, please share with us your Order ID and attach photos of the items or parcel.

Images

Service Flow

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Purchase

Method #1: Proxy buy - Add products to the cart and pay for products. After that we purchase products on your behalf in Seoul. Method #2: Self buy - Use our Warehouse just like its your own Korean address. Buy products / register for K-pop events by yourself using our address.

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We receive products

We collect your items at our warehouse and keep them in the storage box designated for you. We do not open original boxes unless you ask for inspection or request photos of the items.

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Keep in Warehouse

We store your items at our warehouse until you decide to consolidate and ship them together to your address. Please specify items you want to ship in one box, shipping method and we will arrange the shipment.

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International Shipping

After you paid for shipping, we send your parcel to your address. In case of B2B customers, we also do customs clearance.

Shipping Estimation Tool

The actual shipping price may vary based on postal service and the final delivery destination.

Estimate Price - USD 0