Business Hours: 9.00 - 17.30 (Monday-Friday) in all our branch offices
Seoul  04:25:31 | Guangzhou  03:25:31 | Tokyo  04:25:31 | Los Angeles  12:25:31

Our responsibility

KoreaEasyBuy.com provides proxy buying and forwarding services for goods from Korean online marketplaces. Our services include assisting customers in finding desired items, advising on items, billing for goods, communicating with sellers, receiving and storing purchased items, consolidating and repacking, and sending items to our customers.

We take responsibility for purchased items from the moment they arrive at our warehouse until they leave our warehouse. In case of unforeseen situations, we do our best to protect our customers. KoreaEasyBuy.com is not responsible for seller’s actions, such as delays, items not matching the description on their website, or delivery of broken or incorrect items. Our staff will assist in communicating with sellers to resolve disputes, but we cannot guarantee positive results. If you are concerned about the condition of purchased items, we recommend using our "Product photo service" before shipping internationally.

Our company is not liable for any possible damages or losses of your item during domestic or international delivery.

Claims should be addressed to the relevant transportation company in such an event. We are not responsible for delays caused by customs procedures of your country.

Although we are constantly improving our automatic translation, we are not responsible if customers mistakenly purchase any products due to incorrect translations of product descriptions from Korean to English or other languages. If you have any doubts about any descriptions, please contact our staff.

We are not responsible for any actions of other parties who accessed your account, with or without your permission.

In cases where our company is responsible for item's damage or loss, we will refund the losses to the customer.